We at Yezycart value your satisfaction and strive to provide you with the best quality products and service. However, if for any reason you are not happy with the products you receive from us, you can raise an issue within 24 hours of receiving them. Please read our refund policy carefully before placing an order or requesting a refund.
You can cancel your order before accepting the delivery by contacting us through our app or phone number. If you cancel your order before it is dispatched, you will not be charged any cancellation fee. However, if you cancel your order after it is dispatched, you may be charged a cancellation fee depending on the order status. The cancellation fee will be deducted from your refund amount.
You can request a refund for any product that you have cancelled or returned, as long as it meets our cancellation or return policy. We will issue your refund via the same payment method that you used to place the order. The refund amount will be the same as the amount you paid for the product, excluding any delivery charges or cancellation fees. The refund process may take up to 3 to 7 working days, depending on your bank or payment provider.
You can request a replacement for any product that you receive wrong or damaged, as long as it is in its original and unopened condition, and has a valid invoice. To initiate a replacement, please contact us through our app or phone number within 24 hours of receiving the product. We will arrange for a pickup of the product from your address and inspect it upon receiving it. If the product meets our replacement criteria, we will send you a new product of the same type and quantity.
If you have any issues or complaints regarding our products or services, please contact us through our app or phone number within 24 hours of receiving the product. We will investigate and resolve your complaint as soon as possible. We appreciate your feedback and cooperation.
If you have any questions or feedback about our refund policy or our services, please contact us at support@yezycart.com or +91-7907808149.
