We understand that sometimes you may need to cancel your order due to various reasons. We respect your decision and we want to make the cancellation process as easy and hassle-free as possible. Please read our cancellation policy carefully before placing or cancelling an order.
You can cancel your order through our app or phone number before accepting the delivery. You will receive a confirmation message from us once your cancellation request is processed.
You can cancel your order at any time before it is dispatched from the grocery store. If you cancel your order after it is dispatched, you may be charged a cancellation fee depending on the order status.
The cancellation fee is a percentage of the order value that is deducted from your refund amount to cover the costs incurred by us and our partners due to your cancellation. The cancellation fee varies depending on the order status and the time of cancellation. The table below shows the cancellation fee for different scenarios:
| Order Status | Time of Cancellation | Cancellation Fee |
|---|---|---|
| Confirmed | Before dispatch | 0% |
| Dispatched | Before delivery | 10% |
| Delivered | After delivery | No cancellation |
If you cancel your order before accepting the delivery, you will get a refund for the amount you paid for the order, excluding any delivery charges or cancellation fees. The refund will be issued via the same payment method that you used to place the order. The refund process may take up to 3 to 7 working days, depending on your bank or payment provider.
If you have any questions or feedback about our cancellation policy or our services, please contact us at support@yezycart.com or +91-7907808149.
